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Questions about playing and downloads |
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Questions about Member ID and password |
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Questions about playing and downloads |
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Can I use a credit card？ |
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Yes! We are available in credit card. Card companies that we are currently available are five: "Visa, Master, Amex, JCB, Dinner's Club". |
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Personal information is secured？ |
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| We do not capture the customer information on our server, payment gateway will control all the credit card information. payment gateway is transmitted securely using industry standard encryption techniques that VeriSign company developed (digital ID). You do not have to worry about it. Your credit card information is not stored in our server. It does not even when the our servers by any chance are victim of so-called hackers, such as credit card information is leaked. |
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About updates？ |
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You will be automatic update unless you have unsubscribed or have troubles of credit card payment.
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It is an error when I press the button, so you can not join？ |
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| Please enter all the necessary information. Please enter alphanumeric characters of all single-byte password and email. Do not input the password and user ID in Japanese mode, double-byte characters, Chinese characters, blank space, hyphen (-) registration in symbols, etc. Because you can not do it, please register with care. |
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How to enter register form |
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Click the application button first! Then card payment page is open, you just enter the customer card information there. ID, Pass is will be automatically sent to the e-mail address is appointed then.
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Can I connect from another PC？ |
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| As long as you are a member, you can login to member pages from other PCs. However, If you login more than one PC at the same time, it will be considered as forced quit. Becouse we prohibit access from multiple computers at the same time. |
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Can I use download tools？ |
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| Thank you to download in a normal browser. In addition, (I will inform you by e-mail to your registered address) change of password, restriction of access, or there is a case that attempt to stop the account if that was done the download of simultaneous access and download software. |
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I forgot my password、、、 |
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We will re-send the password and ID name to your registered e-mail address as your requested.
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You can not be a member、、、 |
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Automated unsubscribe process, password input error, or registered credit card expired, insufficient funds, etc., the card settlement, membership expiration date has gone off, Or by the Withdraw, membership expires prior.
*Windows Internet Explorer:
"Tools" → "Internet Options" select "Temporary Internet Files" → "File Delete"
*Mac OS X Internet Explorer:
"Explorer" → "Preferences" select "Web Browser" → "Advanced" "Cache" "Empty" |
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Download stops on the way。 |
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| Are accessing the download software or old data PC, the browser. (Or old) and which leaves the data stored wrong ADSL modem. Once you power down the modem, again, please turn on the power to the modem. Customers in the connection environment of PC, timeout is set in your OS, please check the configuration of the network connection. Free space on the hard disk of the PC is less. The congestion of the line, the files of high bit rate, because it is large in size, Please note that due to line congestion, etc., there may be times when you are disconnected from the net. |
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Size of the file that you downloaded is small。 |
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The size of the file you downloaded, if less obviously, because it is possible that the download of the file fails compared with split other files, again, please download the case. In addition, when again, to download the files that failed to download, make sure to clear the cache Cookie & history of the browser, please download.
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The download speed is slow。 |
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| Please avoided (from 3:00 am to 11:00 pm) Time zone to congestion of the line, please connect to our site. In addition, there may be a problem with the line status with the provider of the customer side is thought therefore enough, once, please contact your provider. |
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Password can not be displayed？ |
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| Please set to "Medium" following the security level of the browser. Please perform the Clear Cache & Cookie & browser history. Once you power down the modem, again, please turn on the power to the modem。InternetExplorer6.0 | |
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The page is garbled。 |
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| It is proposed garbled and this resolves if you select "Japanese (EUC)" in the browser encoding (set in the Encoding of the toolbar display] when it was over IE) |
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Can not download. I do not know how to download! |
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Those who use, I ask to have you use the browser of IE6.0 and above all means the browser IE5.5 or less. The version can be confirmed by the About button on the toolbar of IE [Help] minus.
If you have you try again or fails to download, and security settings in your browser. Please try download on you delete the browser cache always set your firewall software and security software. |
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I can not download Why is it？ |
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| Our store if was withdrawal, is a system which is no longer available for download at that time. Please note therefore that you can not download at the moment pressed the unsubscribe button. |
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I want to register again、、 |
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| This web site is constant system, there is no excuse capacity if it is less than the number at that time, but I will be in the Register as soon as free. Thank you again and so that it does not overlap done on your own to confirm the settlement date of the credit card company when it is re-enrollment. |
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I want to unsubscribe、、 |
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| You deplore the lack of power and service effort also, in this site,,, thank you to unsubscribe from withdrawal form. Feedback from customers is very helpful in the future, let me help a better site. Please perform the procedure from "withdrawal form" for the credit card. You can not unsubscribe by e-mail. |
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You can not download before you click the Category。 |
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What browsers do you user?
Why not try to use the "Internet Explorer" browser?
The browser We will promote in our store is as follows.
IE http://www.microsoft.com/japan/windows/downloads/ie/getitnow.mspx
Firefox http://mozilla.jp/firefox/ |
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It does not appear when you click on the "Movie List" |
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What browsers are your going to use？
Why not try to use the "Internet Explorer" browser?
The browser We will promote in our store is as follows.
IE http://www.microsoft.com/japan/windows/downloads/ie/getitnow.mspx
Firefox http://mozilla.jp/firefox/ |
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Our shop obey the laws of the United States.
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